Delivery & Returns Policy

Shipping Information

  1. Delivery Options:
    • Standard Shipping: 3-5 business days ($5.99)
    • Express Shipping: 1-2 business days ($12.99)
    • Free shipping on orders over $50
  2. Processing Time:
    • Orders processed within 1-2 business days
    • No processing on weekends/holidays
  3. International Shipping:
    • Available to select countries
    • Customs fees may apply
    • Delivery times vary by destination
  4. Tracking:
    • All shipments include tracking
    • Updates sent via email

Returns & Exchanges

  1. Return Policy:
    • 30-day return window
    • Items must be unopened and in original packaging
    • Proof of purchase required
  2. How to Return:
    a. Initiate return through your account
    b. Package items securely
    c. Attach provided return label
    d. Drop at designated carrier location
  3. Refunds:
    • Processed within 5 business days of receipt
    • Original payment method credited
    • Shipping costs non-refundable
  4. Exchanges:
    • Size/fragrance exchanges available
    • Subject to product availability
  5. Damaged Items:
    • Contact us immediately if item arrives damaged
    • Photo documentation required

Important Notes:

  • Final sale items cannot be returned
  • Seasonal promotions may have special return policies
  • We recommend using trackable shipping for returns

For any delivery or return inquiries, please visit the Help Center on adoptfragrance.com.